BILLING FREQUENTLY ASKED QUESTIONS
To better serve our families, BOLT offers auto-pay monthly subscription system. This enrollment system offers numerous advantages over our previous system: flexibility to enroll anytime and cancel at the end of any month*; smaller monthly payments (replacing larger lump-sum session fees); and no-hassle automatic monthly billing.
WHY ARE THE MONTHLY RATES ALL THE SAME, NO MATTER HOW MANY CLASSES ARE IN A MONTH?
My daughter's Monday class meets three times in September, but her friend's Tuesday class meets four times. Why do we both pay the same monthly fee?
To determine monthly tuition, BOLT calculated the number of classes offered on a specific day for the year and set our monthly pricing based on an average of four classes per month (over the course of the year). Regardless of whether the class day you select has three, four, or five classes in any given month, the monthly tuition remains fixed. This pricing structure accounts for holidays and other predetermined gym closures, so make-ups are only needed for missed classes.
WHEN CAN I REGISTER?
Our new system invites families to enroll in classes anytime. If you register for a class that occurs on the same day, our system assumes your athlete will attend that day’s class. If you know your child cannot attend until the following week, please wait until the following day to enroll. Please note if there are still four classes remaining in the current month after the first week it will bill for the full amount (as our system assumes four classes are in a month).
Example: If you are registering your child for a Saturday class on Saturday and do not intend for your child to attend until the following Saturday, please wait until Sunday to register.
WHAT IS YOUR MAKE-UP POLICY?
We have an incredibly liberal make-up policy where students accumulate make-ups for as long as they are enrolled (either in class or on HOLD). To schedule a makeup, call Bolt at 301.770.2727.
HOW DO I END ENROLLMENT?
Should you wish to drop your athlete from class, visit your account and set end dates for when you wish to end. We automatically bill on the 1st of each month, so be sure to schedule your end date in advance; customers are responsible for setting their end dates. Feel free to email an email request to confirm the drop or to request help AT LEAST two days prior to the last day of the month requesting the class termination. VERBAL NOTIFICATION IS NOT ACCEPTABLE. We do not issue refunds for families who neglect to set their classes to end by their preferred date. Note: Upon dropping a class, the student will forfeit all makeups. If you prefer to retain accumulated make-ups, but want to drop, look into changing to HOLD status.
WHAT IS "HOLD" STATUS?
Because of our liberal make-up policy, we now offer an option where families can drop a class, but still retain and use their accumulated make-ups. Rather than pay the full monthly tuition, HOLD status costs $25/month and is billed on the first of each month until ended. To go on HOLD or end a HOLD, please send an email to email@example.com at least TWO DAYS prior to the last day of the month requesting the change from ACTIVE to HOLD, or from HOLD to DROP status. VERBAL NOTIFICATION IS NOT ACCEPTABLE.
THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH--CAN I PRO-RATE MY LAST MONTH?
Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the LAST day of the month. You may select another day, but we will NOT issue credits or refunds if you elect to do so.
WHAT IF I NEED TO CANCEL MID-MONTH?
In the event your child has to end mid-month, cancel your monthly billing before being charged for the following month and drop in (for a fee) for the remaining classes. Be advised that drop-in classes are contingent upon availability.
Example: I wish to terminate my son’s Wednesday class on November 15th. I enter my termination date as October 31st, and drop in for the remaining three classes based on availability (paying the drop-in fee of $30 for each 60-minute class).
CAN YOU EXPLAIN MY FIRST BILL? WHY IS MY FIRST BILL ZERO?
A student’s initial registration fee includes the pro-rated amount for the remainder of the month in which the student enrolls (based on the number of classes remaining). If there are no classes remaining in that month, we will prorate your bill to $0. Don't worry, you're still registered for the class! We will bill your account accordingly on the first of the month.
MAY I SWITCH CLASSES AFTER REGISTERING?
Yes, you may transfer you or your child to a different class at any time, although be sure not to attend two classes in the same week (example: if changing from Monday to Wednesday, wait until after Wednesday to transfer). Your new class will be added to your cart where you can review any charges. The system automatically calculates your credit due from the class from which you are switching. The system then applies that credit to the cost of the new class. You will be billed any difference. Your transfer is NOT complete until you have checked out through your cart.
BOLT reserves the right to switch a student to a different class when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. Students MUST be the requisite age before attending a class, regardless of teacher recommendations. The system will not let students switch if they do not meet the minimum age requirement.
DO YOU OFFER TUITION DISCOUNTS?
Yes. We continue to offer discounts calculated automatically upon checkout. For students who enroll in more than one class, each additional class is offered at approximately 50% off the regular single-class monthly fee (we round up to the nearest $5). In addition, we offer a 5% discount off the regular single-class monthly fee when a twin sibling is enrolled in classes (discount applies only to the second twin’s enrollment). BOLT now offers a 5% discount off the monthly rate (per child) to families who enroll three or more siblings.