PRICING & BILLING

MONTHLY BILLING

To better serve our families, Bolt offers auto-pay monthly subscription system. This enrollment system offers numerous advantages over our previous system: flexibility to enroll anytime and cancel at the end of any month*; smaller monthly payments (replacing larger lump-sum session fees); and no-hassle automatic monthly billing.

 

WHEN CAN I REGISTER?

Our new system invites families to enroll in classes anytime. If you register for a class that occurs on the same day, our system assumes your athlete will attend that day’s class. If you know your child cannot attend until the following week, please wait until the following day to enroll.

Example: If you are registering your child for a Saturday class on Saturday and do not intend for your child to attend until the following Saturday, please wait until Sunday to register.

 

WHAT IS YOUR MAKE-UP POLICY?

We have an incredibly liberal make-up policy where students accumulate make-ups for as long as they are enrolled (either in class or on HOLD). To schedule a makeup, email Bolt Parkour: hello@boltparkour.com

 

HOW DO I END ENROLLMENT?

Should you wish to drop your student from class, visit your account and set an end date to inactivate your enrollment. We automatically bill on the 1st of each month, so be sure to schedule your drop date in advance. To finalize your end date request, YOU MUST SEND AN EMAIL CONFIRMING YOUR DROP DATE with your child’s name and class at least 7 days before the first of the next month. VERBAL NOTIFICATION IS NOT ACCEPTABLE. We do not issue refunds for families who neglect to submit drop requests.

NOTE: Upon dropping a class, the student will forfeit all makeups. If you prefer to retain accumulated make-ups, but want to drop, look into changing to HOLD status.

 

WHAT IS "HOLD" STATUS?

Because of our liberal make-up policy, we now offer an option where families can drop a class, but still retain and use their accumulated make-ups. Rather than pay the full monthly tuition, HOLD status costs $25/month and is billed on the first of each month until ended. To go on HOLD or end a HOLD, please send an email to hello@boltparkour.com at least TWO DAYS prior to the last day of the month requesting the change from ACTIVE to HOLD, or from HOLD to DROP status. VERBAL NOTIFICATION IS NOT ACCEPTABLE.

 

THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH--CAN I PRO-RATE MY LAST MONTH?

Although the system allows for end-dates at any point during the month, our policy is to set end-dates for the LAST day of the month. You may select another day, but we will NOT issue credits or refunds if you elect to do so. 

 

WHAT IF I NEED TO CANCEL MID-MONTH?

In the event your child has to end mid-month, cancel your monthly billing before being charged for the following month and drop in (for a fee) for the remaining classes. Be advised that drop-in classes are contingent upon availability.

Example: I wish to terminate my son’s Wednesday class on November 15th. I enter my termination date as October 31st, and drop in for the remaining three classes based on availability (paying the drop-in fee of $40 for each 60-minute class).

 

CAN YOU EXPLAIN MY FIRST BILL? WHY IS MY FIRST BILL ZERO?

A student’s initial registration fee includes the pro-rated amount for the remainder of the month in which the student enrolls (based on the number of classes remaining). If there are no classes remaining in that month, we will prorate your bill to $0. Don't worry, you're still registered for the class! We will bill your account accordingly on the first of the month.

 

MAY I SWITCH CLASSES AFTER REGISTERING?

Yes, you may transfer you or your child to a different class at any time, although be sure not to attend two classes in the same week (example: if changing from Monday to Wednesday, wait until after Wednesday to transfer). Your new class will be added to your cart where you can review any charges. The system automatically calculates your credit due from the class from which you are switching. The system then applies that credit to the cost of the new class. You will be billed any difference. Your transfer is NOT complete until you have checked out through your cart.

Bolt reserves the right to switch a student to a different class when the child has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. Students MUST be the requisite age before attending a class, regardless of teacher recommendations. The system will not let students switch if they do not meet the minimum age requirement.

 

DO YOU OFFER TUITION DISCOUNTS?

Bolt now offers a 5% discount off the monthly rate (per child) to families who enroll three or more siblings.