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MAKEUPS

At Bolt, we understand that life happens. For this reason, we allow students to make up missed classes. We ask that parents do not exceed an average of one missed class a month at the most--especially when enrolled in a full class. 

To create more spaces to maximize makeup options for everyone, we ask that you report when your student will be absent. We ask that families report absences at least 48 hours in advance to provide other families with the opportunity to plan makeups. 

 

Tokens can be used for classes, camp, open gyms, and events at Dynamite, Bolt Parkour, The Agility Center, or Spark. 

MAKEUPS FOR MORE THAN JUST CLASSES

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Bolt grants makeups for missed classes that can be used for classes, camp, open gyms, and events for the student, siblings or friends. Bolt makeups can also be used at Dynamite Gymnastics Center, The Agility Center, or Spark. Abuse of our liberal makeup policy may result in makeups no longer being granted.

 

Additionally, Bolt families are responsible for reimbursing erroneously redeemed makeups, so please give our staff adequate time to confirm makeup balances. To redeem makeups for camp or events, email hello@boltparkour.com. To redeem makeups for open gyms, just show up during our open gym hours. 

Scheduling a Makeup Class 

Provide at least 24 hours to request a makeup class via the customer portal. If we do not schedule your makeup class in time, send us an email to return your token to your account. 
 

  1. Log in to the customer portal

  2. Click on MY ACCOUNT

  3. Click on MAKEUPS 

  4. Choose a Makeup Date

  5. Click on ADD TO CART

  6. Proceed to checkout

  7. Click on COMPLETE TRANSACTION

  8. Wait for an email confirmation (we do not allow makeups in classes where students are not registered or will not be there that day)

Go On Hold

Bolt allows students to switch from active enrollment in a class to HOLD status for $25/mo. While the student will lose his/her spot in class and will not longer accumulate makeups, makeups can be redeemed while on HOLD. 

Makeup Rules

  1. Makeups accumulate and may be redeemed while the student is enrolled (either actively in a class or on hold status); any makeups remaining once enrollment ends will be forfeited.

  2. Class absences must be reported AT LEAST 48 HOURS prior to the start of class. The purpose of a makeup is to offer flexibility; however, other students need to have the option of using the vacant spot which is only possible with advance notice. Of course, we understand if you have an emergency; however, serial absences with no notification may result in makeups not being granted.

  3. Once a makeup is scheduled, whether or not your student attends, the makeup will be considered redeemed. This goes for anything makeups are used for including class, or camp, open gym or event.

  4. While we permit parents to schedule makeups in advance, parents are responsible for reimbursing the trial rate or regular cost of open gyms, events or camp days for any makeups used beyond the number of makeups earned upon discontinuing enrollment.

Trade In Values

Camp Makeups

HALF DAY = 4 Makeup Tokens

FULL-DAY = 7 Makeup Tokens

Partial makeup redemption (using some makeups and paying the balance) is not permitted.

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Makeups may NOT be used for partial camp days. For example, if your camper wants to attend for the full day, 7 makeups are required to cover the entire cost of the full-day camp day. If you only have 4 makeups, you may sign your child up for half day, but not full day.

Classes

1 CLASS* = 1 Makeup Token

Open Gym

OPEN GYM = 2 Makeup Tokens

Events / Competitions

Nerf War/Movie Night = 2 Makeup Tokens

COMPETITIONS = 2 Makeup Tokens

SPECIAL EVENTS = 2 Makeup Tokens

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